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A Supporter's Guide to Enjoying Football at The Halcyon Wealth Longmead Stadium

Once supporters are allowed back into the stadium it will be a condition of purchase of tickets to confirm you understand the new requirements

A SUPPORTERS GUIDE TO ENJOYING FOOTBALL AT THE HALCYON WEALTH LONGMEAD STADIUM

Key points to bear in mind

  • The wearing of masks or face coverings is mandatory when moving around The Halcyon Wealth Longmead Stadium
  • At all times observe social distancing of 2m or if this is not possible 1m+
  • At all times follow directional signage
  • Stewards and security personnel are there to help you.  Please follow their advice and directions

Introduction

The Covid-19 worldwide pandemic has completely changed the way we have to now do things in so many different areas of everyday life.  This includes the ability to watch and enjoy sport including semi-professional non-league football.  The overall experience of watching our own team, Tonbridge Angels has always been sociable, fun and exciting and just occasionally a tiny bit disappointing but we always come back for more as every cloud has an Angel behind it.

We can still experience all those amazing emotions at the Halcyon Wealth Longmead Stadium but some of the procedures are going to have to change in order that players, supporters, and officials can all stay safe. It’s important to remember that this guide will evolve as conditions change. If you have any comments or suggestions on how things might work better then please get in touch with anyone on the Board. This is a supporter owned club so everyone is allowed to have their say.     

Planning Your Visit to The Halcyon Wealth Longmead Stadium

Tonbridge Angels is moving to a cashless facility.  We would urge all regular supporters to purchase a season ticket which will guarantee admission to all 20 National South fixtures and makes a saving on buying matchday tickets.  As an alternative we will be offering a Half Season valid for the first 10 league games of the season and priced accordingly. You can now do this easily online by going to https://www.tonbridgeangels.co.uk/buy-tickets where you can follow easy instructions on making your purchase.  If you don’t come regularly, and we’d love you to be a ‘regular’, then you can purchase individual match tickets again by simply going to https://www.tonbridgeangels.co.uk/buy-tickets and following the step by step instructions. You will of course need a debit or credit card handy to complete your purchase.  As an alternative you can download from your App Store to your device the ticketco wallet.

It is important to remember that for some matches there could be reduced attendances imposed upon us so its really important to either have that precious season ticket or make an advance purchase of a matchday ticket so that you are not disappointed.

Of course, for FA Cup and FA Trophy matches, season tickets are not valid so additional matchday tickets will be available on https://tonbridgeangelsfc.ticketco.events/uk/en but make sure you book in plenty of time. We will of course give adequate notice on our website and through the club’s social media channels when matchday tickets are going on sale. There is no Kent Senior Cup competition for season 2020/21.

When purchasing tickets, you will have to submit some basic contact details to assist us in supporting the NHS Contact Tracing.

It's Matchday! What do I have to consider?

The great day has arrived but there will be things to bear in mind.

Make sure you have your season or matchday ticket.

Remember your face covering unless you have a specific medical condition which restricts your use of one or if you are under 11 years of age.  When moving around the stadium face coverings must be worn.    

Any supporter intending to visit The Halcyon Wealth Longmead Stadium should before setting out from their home self-assess themselves for any Covid-19 symptoms and therefore should not leave home if they or any of their household are suffering from any of the following symptoms:-

  • A high temperature (above 37.8®C)
  • A new, continuous cough
  • A loss of, or change to, sense of smell or taste

The recommended way of travelling to the ground is by car, bicycle or walking.  Cycle storage will be available inside the ground at your own risk but please bring a padlock.   Public transport can be used but only if you have no alternative and please follow the Government guidelines by clicking here.

The Halcyon Wealth Longmead Stadium has a large free car park but do please consider others from a socially distancing point of view when parking your vehicle.

Turnstile Area

Security staff will be in attendance immediately outside the turnstiles to assist you in any way or if you have any questions.

As part of the protocols for staging National South matches any bags will be liable for searches in the normal way to ensure you are not carrying into the ground any prohibited item.

Your temperature may be taken by a hand held device. Should you be displaying, in the club’s opinion, any Covid-19 symptoms, you will have to unfortunately return home and will not be allowed admittance into the ground.

Should this unfortunately occur then a refund would be considered but application would need to be made through the club.

Social distancing markers will be placed on the surface as you approach the turnstiles although pre-purchase of match tickets should keep queuing times minimal. Please use the markers as a guide to queuing.

Please make use of the hand sanitiser station.

Please put on your face covering.

Please remember to check in to the ground by holding your smart phone with the NHS Test and Trace app open towards the QR code that is on the posters displayed by the turnstiles.  This will assist us in supporting the NHS in the UK's testing programme.    The NHS Test and Trace app is easily downloadable from the App Store or Google Play.  

I’m in the Stadium to watch football for the first time since 15th February 2020!

Welcome to the Angels! It's really great to have you back, thank  you for coming and if it’s your first visit we hope you will return once we can host supporters on a regular basis! 

Social distancing of at least 1m+ (2m) must be observed at all times unless you are in a social bubble (max 6 persons)

Access around The Halcyon Wealth Longmead Stadium will be facilitated through a system of directional signs. This is being done to avoid congestion at certain key areas for example in front of all the stands, by the players tunnel and around the Marquee area.  Please follow the directional signs at all times. Club stewards will be on hand to assist you in finding your way around.  

Sales inside the turnstile area

Golden Goal tickets, 50/50 Draw tickets

These will all still be on sale with cash transactions but we must ask for exact money please: no change will be given in order to reduce cash handling.

Club Shop

Due to building works in connection with the Upz and Downz project the Club Shop area is closed but a satellite outlet will be situated in the 50/50 Draw Hut where limited purchases can be made. The main outlet will however be in The Marquee and supporters are encouraged to make use of that facility to avoid congestion in the turnstiles area. Purchasing will all be cashless.   

Food and Drink

Both the Tea Shack (Hot food, hot and cold drinks, cold snacks) and The Tea Hut (Hot and cold drinks, cold snacks) will be open.  

Both outlets will have queueing areas marked out with social distancing signs. Payment will be cashless.

Hand sanitiser stations will be provided at both locations. Please use them.

The Bar (If Open)

The Bar will for the time being be situated in the large Marquee behind the North Stand.  

There will be a separate entry and exit 

It will be table service only 

Tables will be available in the field behind the Marquee but please only use these as indicated as they have to be cleaned between use.  Remember you can only share a table with others from your own social bubble.

All payment must be cashless.

A Hand sanitiser station will be provided. Please use it.

Advance Ticket Sales 

This will take place at the Club Shop in the Marquee. All transactions will be e-ticketed and cashless. Please make sure you have a credit or debit card and allow for social distancing while waiting to be served.

Toilets 

These are situated behind the North Stand, to the side of the Marquee, and in the Longmead Lounge building.  All facilities will be regularly cleaned, inspected and monitored so that there is a ‘one in one out’ basis.

Please when using these facilities wash your hands and use the paper towels provided disposing of them in the bins provided. Hand sanitiser stations will be provided at all toilets.  

South and North Stands

Both these will be available for watching the match.

The stands will be marked out with yellow lines/spots to indicate 1m+ intervals. The bottom tier will be marked out of use to facilitate the movement of supporters.

The Main Stand

This will be available for watching the match. For the time being to reduce cash handling there is no additional charge to sit in The Main Stand.         

Seating will be arranged in such a way to provide for social distancing of 1m+   

Please observe how the seating is arranged and if in any doubt please consult a club steward who can help you.

Pitch side Perimeter Fencing

You are welcome to watch the match from these areas observing social distancing (1m+) at all times, but not in the following areas: in front of the North, South and Main Stands, behind the dugout areas remembering that these areas will need to be extended outwards to cater for social distancing on the benches, or close to the Players Tunnel.   

Executive Lounge, Boardroom, Longmead Lounge

For the time being all these areas will be out of use for supporters apart from the toilets in the Longmead Lounge (see above).

Directors Stand and Press Box

This will continue to be used as before but with social distancing (1m+) observed.

Some General Points to bear in mind during your stay at The Halcyon Wealth Longmead Stadium

Please follow all directional signs. They are there to help you around the ground and to avoid congestion at any point.

Please do not congregate around the players tunnel at any time.  You will be asked to move away if you do.

Please vacate toilets in the state that you would wish to find them and always wash your hands.

Please use the sanitiser stations that will be placed around the ground.

Please avoid if possible, from moving around the ground during the period of play.

Please remember that the current Halcyon Wealth Ground Regulations are still in force. You can remind yourself of these by clicking here.

Please always follow the advice from a club steward or a member of the security team. They will be there to help you.

Please do not return a ball directly to the field of play while a match is in progress.  It must be returned to a club official for re-sanitisation.  

If you need personal assistance in finding or making your way around the ground please locate a club steward or a member of the security team who will be able to help you.

If you become involved in a medical emergency please locate a member of the security team or a club steward as soon as possible who in turn will be able to summon the assistance of a member of the Paramedic Team.

Please observe respiratory etiquette – always cover your mouth if needing to cough or sneeze

Take care when shouting, singing or celebrating.

Avoid hugs, high-fives and any close contact with people who are not in your social bubble.

If you are attending with other members of your social bubble please make sure they have read and understood this Guide.

Exiting the Ground after the Game

Let's hope we've had the right result!  

In the event of any emergency at any time during your visit to The Halcyon Wealth Longmead Stadium, you should follow the directions of a club steward with evacuation normally being through the nearest exit from where you are situated.

Once the game has ended please gradually vacate the ground using the exit which is nearest to you as follows: Exit 1 nearest the Marquee, Exit 2 next to the Turnstiles, Exit 3 next to the Bowls Club.

Always observe social distancing (1m+) when you are returning to your car in the club car park.   

Of course, you are most welcome to join us in the Marquee after the game for a drink but please observe the advice for The Bar including social distancing see above (The Bar). Exit the ground via Exit 1 the nearest to The Marquee.    

Thank you for your support and co-operation.
Stay alert! Stay Safe!

Help us all – your fellow fans, your club, your sport, your community!

Tonbridge Angels FC, September 2020

Published Tuesday 8th September 2020 (last updated Thursday 8th October 2020)